COVID-19: How We're Working to Support You

Dear Customers,

During the upcoming months, we will all be working together to support one another in light of the Coronavirus (COVID-19) pandemic and its impact on the global, and local business community. 

We want everyone who relies on the support of our retail staff to know that we will continue to operate business as usual and have implemented the current steps to ensure we can cater to your changing needs. 

Our offices remain open.
For those businesses that were not impacted by the Federal Government's announcement on Sunday 22 March, including cafes and restaurants (takeaway only), supermarkets, convenience stores, petrol stations and bottle shops: the best way to contact our support team is by calling (07) 3630 2455 or emailing help@idealpos.co

You may have noticed the chatbot on our website, which was recently updated for the use of our sales team. While a support enquiry is available on this form, it is not a 24/7 service nor does it override a support agreement which must be in place to access our support staff. The best way to contact our support staff is still within regular office hours via phone or email. 

Talk to us about how you can transact online. 
Idealpos works with: 
- Shopify (integrated or not integrated) 
- MOBI (integrated or not integrated) and
- Mr Yum (not integrated, integration coming soon). 

Call our team on (07) 3630 2455 to learn how to set up these platforms. 

Talk to us about upgrading to an integrated EFTPOS terminal that supports contactless payments.
Minimise contact between the clerk and the customer by upgrading to integrated EFTPOS terminals that support contactless payment, such as Tyro and Westpac Presto. Call our sales team on (07) 3630 2455 to find out more. 

If your business is experiencing higher demand, you can rent terminals from us direct. 
Accommodate social distancing and increased customer flow with additional POS hardware terminals, set up quick smart by our installation team. Then send them back when you're done. Call our sales team on (07) 3630 2455 to discuss options. 

Buy consumables online.
Our team is working on an e-commerce store to sell Idealpos point of sale consumables directly to you. Items for sale will include paper rolls, ribbon and labels. We will be in touch when this is online and operational, in the meantime, you can order more consumables by calling (07) 3630 2455 or emailing orders@idealpos.co

We understand this is a difficult time for many business owners (we included) and ask for your patience and kindness as we work together to help you keep operating, or deal with excess demand, during this time. 

Should you have any questions about how we can help you during this time, please do not hesitate to reach out. 

Stay safe and look after yourself and one another. 
Team Idealpos